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FAQ  |  Contact us  |  Terms & Conditions 

Please read through these terms and conditions before opening an account.

This form sets out terms on which Telesave will provide telecommunication services to you. The call prices shown in our rates pages and in our notes for customers (at the bottom of the rates pages) are an integral part of these terms and conditions. The description of any service in these documents does not imply an obligation on Telesave to provide services other than described below. By using Telesave you agree to the following terms and conditions:

  1. Telesave may vary any charges or rates at any time - we will notify such changes via our mailing list and our rates pages (which are always correct and show the price you will be charged for your call).  You may request conformation of a price for a specific number by contacting customer services.  All prices include VAT.
    Telesave will charge you for services in accordance with relevant terms, tariffs, rules and charges applying at the time the service is used.
  2. In order to provide services to you, Telesave will select and at any time change its own suppliers. Telesave does not guarantee the use of any particular telecommunications carrier for your call.
  3. You read and agree to our Privacy Policy and authorise Telesave to use your personal information for the purposes of operating the service in accordance with the General Data Protection Regulations (GDPR).
  4. Services are made available to you on condition that you do not resupply or resell or make services available to any person on a commercial basis and that you do not use the services in any way or for any purpose prohibited by law. You agree to indemnify Telesave against any claims, losses, damages, costs, liabilities and expenses (including, without limitation, legal costs and expenses) resulting from illegal actions in relation to the services provided to you whether engaged in by you or any other person.
  5. Telesave may without notice, immediately terminate any call or the provision of services as soon the credit funds on your account are exhausted by the cost of services provided to and used by you.
  6. Telesave shall not be liable to you if it is prevented, hindered or delayed from providing the services by any event or circumstance beyond its reasonable control including, though without limitation, the act or default of any third party on whom Telesave is reliant to provide the services. In any event, you agree that the total liability of Telesave to you or a person claiming through you in relation to the services (including any failure by Telesave to provide the services or any suspension or disconnection of the services) is limited to the amount of credit balance held within your Telesave account at that time.
  7. While Telesave will endeavour to provide services of a reasonable quality, via the public switched telephone and other networks, Telesave does not guarantee the quality of the services, although we aim to provide the highest quality possible. Telesave does not provide service for emergency use.
  8. Telesave will charge you for all services supplied by Telesave to the service numbers nominated by you. There is a minimum charge per call. Services are charged in one-second increments with partial seconds of usage rounded up to the next full second. Call charges are rounded up to the nearest penny.
  9. Charges for prepaid Services supplied by Telesave will be deducted from the credit balance of your deposit at the end of the call made by you from the service numbers nominated by you.
  10. Telesave may suspend and/or disconnect your services at Telesave's discretion without prior notice:
    (a) if you breach any of these terms and conditions.
    (b) if any provider is unable or unwilling, or Telesave is unable, for any reason including any act or omission of any provider, to (where relevant) supply or provide a service or services.
    (c) if Telesave forms a view, based on information supplied by you or any credit agency or provider, that you may not be willing or able to meet obligations in relation to payment for services.
    (d) if you become or in Telesave's reasonable opinion are likely to become insolvent.
    (e) if you die; or in the case of a partnership, on dissolution or filing of an application for dissolution; or in the case of a company, on filing of an application for winding up, or appointment of an administrator.
  11. If you have an observation or complaint regarding the services you may contact our freephone helpline (0800 066 4066).
  12. You may also refer any complaints regarding the services to OFCOM.
  13. You shall not use, nor allow others to use, the services for any improper or unlawful purpose or in any manner which is offensive or unlawful.
  14. These terms and conditions shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us.
  15. If you request a refund of any outstanding account balance Telesave reserves the right to charge an administration charge of 5.00 or 10% of the remaining balance (whichever is highest) to cover our administration costs.
  16. If your Telesave account has not been used by yourself for one calendar year from the date of the last charged call or top-up, whichever is the latest, your credit balance will expire and your fund balance set to zero.  If you know you will not be using your account for a lengthy period, please apply to us for a refund.
  17. These terms and conditions set out the full extent of each party's obligations and liabilities in respect of the services. Any condition, warranty, representation or other term concerning the services which might otherwise be implied into or incorporated into these terms and conditions, or any collateral contract, whether by statute, common law or otherwise, is hereby excluded. Neither party shall have any remedy in respect of any untrue statement made to it upon which it relied in entering into these terms and conditions (unless such untrue statement was made fraudulently) and each party's only remedy shall be for breach of contract as provided in these terms and conditions.

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