read through these terms and conditions before opening an account.
This form sets out terms on which Telesave will provide
telecommunication services to you. The call prices shown in our rates
pages and in our notes for customers (at the bottom of the rates pages)
are an integral part of these terms and conditions. The description of
any service in these documents does not imply an obligation on Telesave
to provide services other than described below. By using Telesave you
agree to the following terms and conditions:
Telesave may vary any charges or rates at any time - we will notify
such changes via our mailing list and our rates pages (which are always
correct and show the price you will be charged for your
call). You may request conformation of a price for a specific
number by contacting customer services. All prices include
Telesave will charge you for services in accordance with relevant
terms, tariffs, rules and charges applying at the time the service is
In order to provide services to you, Telesave will select and at any
time change its own suppliers. Telesave does not guarantee the use of
any particular telecommunications carrier for your call.
You read and agree to our Privacy
Policy and authorise Telesave to use your personal
information for the purposes of operating the service in accordance
with the General Data Protection Regulations (GDPR).
Services are made available to you on condition that you do not
resupply or resell or make services available to any person on a
commercial basis and that you do not use the services in any way or for
any purpose prohibited by law. You agree to indemnify Telesave against
any claims, losses, damages, costs, liabilities and expenses
(including, without limitation, legal costs and expenses) resulting
from illegal actions in relation to the services provided to you
whether engaged in by you or any other person.
Telesave may without notice, immediately terminate any call or the
provision of services as soon the credit funds on your account are
exhausted by the cost of services provided to and used by you.
Telesave shall not be liable to you if it is prevented, hindered or
delayed from providing the services by any event or circumstance beyond
its reasonable control including, though without limitation, the act or
default of any third party on whom Telesave is reliant to provide the
services. In any event, you agree that the total liability of Telesave
to you or a person claiming through you in relation to the services
(including any failure by Telesave to provide the services or any
suspension or disconnection of the services) is limited to the amount
of credit balance held within your Telesave account at that time.
While Telesave will endeavour to provide services of a reasonable
quality, via the public switched telephone and other networks, Telesave
does not guarantee the quality of the services, although we aim to
provide the highest quality possible. Telesave does not provide service
for emergency use.
Telesave will charge you for all services supplied by Telesave to
the service numbers nominated by you. There is a minimum charge per
call. Services are charged in one-second increments with partial
seconds of usage rounded up to the next full second. Call charges are
rounded up to the nearest penny.
Charges for prepaid Services supplied by Telesave will be deducted
from the credit balance of your deposit at the end of the call made by
you from the service numbers nominated by you.
Telesave may suspend and/or disconnect your services at Telesave's
discretion without prior notice:
(a) if you breach any of these terms and conditions.
(b) if any provider is unable or unwilling, or Telesave is unable, for
any reason including any act or omission of any provider, to (where
relevant) supply or provide a service or services.
(c) if Telesave forms a view, based on information supplied by you or
any credit agency or provider, that you may not be willing or able to
meet obligations in relation to payment for services.
(d) if you become or in Telesave's reasonable opinion are likely to
(e) if you die; or in the case of a partnership, on dissolution or
filing of an application for dissolution; or in the case of a company,
on filing of an application for winding up, or appointment of an
If you have an observation or complaint regarding the services you
may contact our freephone helpline (0800 066 4066).
You may also refer any complaints regarding the services to OFCOM.
You shall not use, nor allow others to use, the services for any
improper or unlawful purpose or in any manner which is offensive or
These terms and conditions shall be governed by and interpreted in
accordance with English law, and the English courts shall have
jurisdiction to resolve any disputes between us.
If you request a refund of any outstanding account balance Telesave
reserves the right to charge an administration charge of £5.00 or 10%
of the remaining balance (whichever is highest) to cover our
If your Telesave account has not been used by yourself for
one calendar year from the date of the last charged call or top-up,
whichever is the latest, your credit balance will expire and your fund
balance set to zero. If you know you will not be using your
account for a lengthy period, please apply to us for a refund.
These terms and conditions set out the full extent of each party's
obligations and liabilities in respect of the services. Any condition,
warranty, representation or other term concerning the services which
might otherwise be implied into or incorporated into these terms and
conditions, or any collateral contract, whether by statute, common law
or otherwise, is hereby excluded. Neither party shall have any remedy
in respect of any untrue statement made to it upon which it relied in
entering into these terms and conditions (unless such untrue statement
was made fraudulently) and each party's only remedy shall be for breach
of contract as provided in these terms and conditions.