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FAQ
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Contact
us |
Terms
& Conditions
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Q:
Can I use Telesave instant from a pay phone?
A:
Yes. You can use it from any phone you want - pay phone,
mobile phone, it works from any! Do please check with the
phone provider though to verify what rate they charge for our
access number/s. |
Q:
Can I use Telesave instant to call mobile phones?
A:
Yes. Find the destination you want to call, if there's an
access number for mobiles, use that. If there isn't a
separate access number shown for mobiles that means there isn't
a surcharge to call mobiles in that country, so you just use the
landline access number. |
Q:
I use Telesave instant to call my sister in New York but her
number never appears on my BT phone bill. Why is that?
A:
It's because British Telecom bills you for your calls to our
access number; the onwards calls to New York are made via Telesave
instant, not via BT and so it won't show on your bill. |
Q:
I use Telesave at home to phone my friends in Thailand but I
notice that you offer a cheaper rate to Bangkok with Telesave instant. Why is that and can I use it?
A:
To answer the first part of your question - with some countries
our carriers provide a cheaper call rate to a city than to the
country as a whole, which means that we can offer a cheaper rate
to those specific cities - with Telesave at home the countries
and cities are assessed together to get the lowest possible rate
for the country as a whole.
As to your second question,
you can of course use Telesave instant to call your friends in
Bangkok! All you would need to do is to
use Telesave instant for your calls to Bangkok and
Telesave at home for your calls to the rest of the country. |
Q:
I only spoke to the person I was calling once but your 0871
number has shown up on my BT phone bill twice!
A:
That's because BT start charging you as soon as you are
connected to Telesave instant (via our access number). If the number you called was engaged, or the
phone wasn't answered, BT will still charge you for the few
seconds you were on the line to Telesave instant. It
shouldn't come to any more than their minimum call charge though
as you know straight away if the line's engaged and if you let a
phone ring, it doesn't ring for all that long before it's cut
off even if you don't put the phone down before then. |
Q:
Do I have to pay Telesave instant anything to use the service?
A:
No. Your calls will be charged for by your phone provider
and will be billed as per their usual billing system. You
don't need to register your phone, to pay us anything, or do to
anything special to use our service - all you do is dial our
access number (depending on where you're calling) and then
just dial the number you want to call once you're through to
Telesave instant! |
